Your First Visit
Please arrive 10-15 minutes prior to your first scheduled appointment. This will allow enough time for you to fill out our brief health assessment form and enjoy our space for the first time without feeling rushed.
Friday & Saturday Reservations
Due to Saturday appointments being in high demand, you may be asked to hold your appointment with a credit card. These are held in complete confidentiality and nothing will be charged to your card as long as the cancellation policy is followed.
Cancellation/No Show Policies and Fees
If you should need to cancel or reschedule your appointment, we require a 24-hour notice. Any notification less than 24 hours in advance will be charged 50% of the treatment price. This amount will be required to be paid prior to your next appointment. If you miss and do not call before your appointment, you will be considered a no show and will be charged the full amount of the service. You will be required to pay for this amount before another appointment will be scheduled. Any Discounted or Pre-Paid Coupon Services will be redeemed if no 24 hour notification is given or if you no-show. Please respect our Professional Establishment and time sensitive products.
Your appointment begins promptly at the scheduled time. If you arrive after your scheduled time has started, you are welcome to receive whatever time is left in your appointment. Due to our tightly booked schedules, we may be unable to extend your session beyond your original appointment time. Regardless of the length of the service actually given, you will be responsible for payment of the full service you scheduled.
Cell Phone Etiquette
This is your time to relax and escape. Please turn off your cell phones to maintain a quiet atmosphere for yourself and others.
Gratuity is not included in the price of our services. It is not expected, but always greatly appreciated and is left to the discretion of our guests. You may provide your tips directly to the therapists or upon checking out.